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  • I got married in 2008 at the Shark Reef at Mandalay Bay. While it was better than some fat Elvis marrying my wife and I, we were not happy at all with what went down. Once we made our deposit, any form of decent customer service went out the window. From there it only gets worse. In addition to the earlier described nightmare of finding the place, the staff was rude, our flowers were sad and the entire process was rushed. Making things worse, Mandalay Bay overlooked booking the videographer, used to wrong music and screamed down the tube for the bride to come down in front of our guests. However, the worst part of the entire experience was the fact they fought me for weeks on getting two chairs (Shark Reef weddings are standing room only) for guests. One guest was an elderly woman in her 80's who had some recent medical issues and the other was my mother who is mobility impaired. After weeks and weeks and weeks of fighting and begging for chairs, it was approved. Of course on our special day, they were MIA. The one good thing about the location was the minister. When I called to complain about the entire event (this is a shortened version keep in mind) I was insulted by the chapels manager, especially when I had a less than favorable review of our coordinator. The only reason we got a full refund is because (these are the words of the gal who runs the chapel, not mine) it was cheaper than the fines from the ADA folks my Mother planned to send their way. So in a nutshell, while perhaps we were just a bad day, I would not suggest to anyone that this is a good place to celebrate the happiest day of your life. At least the honeymoon rocked.
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