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  • I am having difficulties with HSA vendors and HSA re-sending out another vendor for an issue that has been going on un-resolved due to HSA since 12/1/15. Our heater is not working correctly and we have tried multiple times to have this issue addressed through HSA. The first vendor would not return my calls. I then submitted a second request on 1/4, the same vendor, was assigned and did not return my calls. A second vendor was assigned. They came to our house on 1/12 and improperly addressed our issue, not resolving or stating the cause for the problem, and charged us $75. We asked that they come out again to take another look, they refused. On 1/14 I spoke with HSA again, and a third vendor Appliance Plus was assigned. I called them on 1/15 and scheduled an appointment on 1/19. They missed the appointment and did not show up. They said that they could "maybe" come out again the following day. I called HSA on 1/19 to request a different vendor to be assigned, but was refused. Instead, I was told by a supervisor that -9 degrees Fahrenheit is not that cold, and to place my two young babies in the living room to sleep instead of their freezing bedrooms. This is obviously not an acceptable solution. HSA is denying to service my claim, and thus not honoring my home warranty. Unprofessional, and useless company.
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