One of the most poorly organized pickup experiences I have ever experienced. There was a full lobby of people waiting to get their RVs and they were not ready. They said that you had to call 24 hours in advance to get a pick up time and we did, twice. We called the day before and again that morning to confirm. Once we got there, our RV was still not ready. The customers were the ones making suggestions that maybe we should watch the video so that their were not time being wasted instead of the staff suggesting that. It was very poorly run with a huge lack of management and customer service.