Love this store, we shop here weekly. We just received the most awesome customer service. Last week we got a bad batch of almond flour/meal, ruined our weekly baking of cookies and muffins :( I called, mainly to inquire if anyone else had reported any problems. The lady I spoke with told me to bring back what we had left, and they refunded our $. The manager of the bulk section was super helpful, even went and looked what they had at the back, she came out with a brand new unopened batch, which was the consistency that the almond meal should have, the one from the week before was very dry, this kind of clumped together, like we are used to it doing. The manager told the check out lady not to charge us for this purchase. Totally awesome customer service!