I'm officially done purchasing LV products after today! I went in for a repair on a purse and was told that because it had a crack that they could not repair the strap, rendering my purse unusable. It also took several times to even get a semi-logical explanation from the manager. Neither she nor the clerk was capable of explaining why it could not be repaired. The only logical response though would have been that they can try to repair it, but cannot guarantee the repair. Instead, I was told to take it to a local shoe repair shop.
Done! I encourage my friends, sorority sisters, family, etc., to be aware that LV does not stand behind their products. Select a different "luxury" bag.