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  • WORST EXPERIENCE EVER!! Steven Lynch - Dealership Manager you "asked" me to write a review so here it is!! To make a long story short my car was in their shop in less than a month from purchase and has been more than 6 times ( I have only owned the car about 8 months),...that alone should scare you! They give you reassurance in buying these over priced high mileage cars by forcing you to get their 24k / 2year warranty and please don't forget the free oil changes.. Well if you work traditional hours like most people M-F 8-5, their 3rd party servicer who does the oil changes ONLY offers these hours for oil changes there are NO Saturday appointments as they don't service on Saturdays. This is such a high standard dealership that you have to go to them first and get a "business" card as a voucher to take to the 3rd party servicer for your oil change. Ultimately within 8 months my car shut off while I was driving on my way to the dealership for repairs.. They towed the car in for free ONLY to tell me that the NECESSARY PART THAT MAKES MY CAR START, DRIVE AND ETC is NOT covered under the warranty. I have contacted the dealership manager who assured me he will look into the matter, find a resolution and call back but of course he didn't. I have emailed the customer service department who has ignored all of my emails. I have called Steven back several times and he won't call back.. Jeremy in the service department offered to waive the labor ONLY BECAUSE he is aware how many times my car has been brought in but I would have to pay for the part.. Let me break down issues: *Car SUPPOSEDLY had NEW tires though mismatched (they wouldn't give me a matching set) but within 7 months I had to replace 2 of them *Brakes are squeaking replacement recommended so of course there wasn't new pads on the car when they sold it *Car has repeatedly yet random issue with going into reverse leaving me stuck at times.. BUT dealer told me since they couldn't duplicate the issue at the shop there is NOTHING they can do about it!! **This new issue which has left the car NON OPERATIONAL is controls the air intake system.. if its broke, you cant drive. My car has a computerized engine disabling system which activated while I was driving and cut off in traffic PLEASE DON'T EVEN THINK ABOUT BEING LATE ON A PAYMENT OR NEEDING AN EXTRA DAY TO PAY BECAUSE the finance company they use doesn't allow it and will disable your car promptly.. If none of this is enough to scare you take heed that the cars are so overpriced you aren't able to refinance because you are so upside down.. This dealership deserves every bad review it has received on different review sites, at the BBB and etc.. Buyer beware
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