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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I've often said that in the best of all worlds, all services and products are perfect. But since we live in the REAL world, the actual test of a company is how they respond when everything does not go perfectly. I was very pleased with the job Showcase did on my 2013 Prius. They were able to clean up all the upholstery and all but the worst (small) stain on my carpets. The engine compartment was cleaned and treated and looks like new - as does the rest of the car. A great job all-around. Brian and Sean called in advance to let me know when they would arrive, showed up on time, and were clean, respectful, and professional. It was obvious they took great pride in their work. But I had allowed them to do the work in the shade of my garage, and it wasn't until hours later, after they had left, that I pulled my car out and pointed it into the sun. It was then that it was apparent that despite all the other great services, they had either forgotten - or done a terrible job on - the windows. So the next morning, I emailed the owner. Despite him traveling and being literally on the other end of the country, he called me IMMEDIATELY and promised to make things right. In fact, within 90 minutes - on a week-end, no less - Brian had called and was back to correct the situation, which he did. I would have been happy to wait until the next week day for this, but they (rightfully) wanted the issue corrected, and corrected IMMEDIATELY. I will happily use Showcase Mobile Detailing again. Kudos!
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