Not sure where to really start with this one but here goes the long and short of it. In our experience the place did not live up to its "Al Dente" name...
The good:
-Prices
-Fresh mozzarella
-What seems to be fresh/homemade dough
-Decent Decor but a lot seems to be carried over from Steak on a Stone
The not so good:
-Pop only served in a can (not sure if this is just because they just opened or what) but the do have a full bar!?!?
-The pizza we had was extremely undercooked and far from "Al Dente"
-We were there a little after 7 pm and the place had two other people in it that were not the staff.
-No side salads on the menu to add to a pizza order, unless you purchased a full size $7 option.
-Slow service and overall just seems like a half attempt at a decent restaurant.
My guess is this place is just a filler for an open building in Willoughby. I hate to be overly harsh but it seems the ol' college try wasn't even given on this one. I don't think we will be back to try the other dishes on the menu, which is a shame because they sounded pretty good. The staff seemed completely uninterested in new customers and it really reflected. They either step it up or the building will be empty again.