This place gets a bad rap at times, but honestly they are solid Doctors office. I've been going here for the past 8 years so I've been with them throughout the transition from being appointment only to accepting walk-ups. I agree the dynamics have changed but it's still just as good if not better than other practices in the area. Typically, I make an appointment before I come and YES just like most other doctors' offices your appointment isn't a guarantee that they will timely. Sometimes they are right on time sometimes I've had to wait 30 minutes. Today I went as a walk-in patient and was seen and released within the hour. I would definitely recommend that existing patients take advantage of the walk-in system as opposed to going to urgent care which will cost you more than double. Yes, this place is VERY busy, but I consider it organized chaos and all of their doctors and nurses have been there for years which speaks volumes to the quality of care you will be receiving. As a bonus, there is a blood lab onsite, so you won't need to go anywhere else for blood work.