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  • If there could be less than 1 star for Karinas customer service skills, I would put it. Karina is unfortunately the manager of Bank of America and I go every week to get change for my company and for some reason about every week I catch her being rude and condescending to customers. She talks down to people and she talks to them like she's stupid. I personally have had her talk to me like I'm stupid and honestly I don't know who put her in charge, but a manager of a bank should present herself as kind, easy going, and able to work with customers. But unfortunately she is far from it. As a manager of my own company, customer service is the NUMBER ONE priority. She needs to be trained by someone who has amazing customer service skills like the tellers like Jessica or Diana! They both have been nothing but kind and accommodating to their customers. So to end on a good note I love both Jessica and Diana and go to them with issues. The manager Karina is horrible and after the horrible incident I witnessed where Karina was being nothing but disrespect to an older female, I tried calling the store a couple times and there was no answer. So either find someone below or above Karina to help you, because she won't handle t a way a manager should.
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