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  • This review is only for the pharmacy. My employer forces us to use CVS for long term prescriptions. This is unfortunate because I have had nothing but horrible customer service experiences here. I've either dealt with a pharmacy tech who is incompetent, rude, or lazy-and on occasion all three. Just a few recent examples: I called about their generic prescription plan that you pay an annual membership fee for. I wanted to see if I could buy a membership for my dog's medication. The girl said "um, nah. that's not something we offer. you can ask your vet for references". Okay whatever. I went to Walgreens to fill the prescription and before paying the pharmacist stopped me and told me about their similar program and explained that I could "of course!" Use it for animal medication, as long as it was available. I called CVS to refill my own prescription. They filled it as a 90 day supply a few months back, and then this last time as a 30 day. I wanted them to refill as a 90 (I never asked them to switch to 30) and the girl on the phone gave me attitude when she replied "we can fill it but it depends on if your insurance will allow it". She really can't see my prescription history? So I say "okay" and wait while she checks. She says "okay looks like we can do that". Then she calls back later in the afternoon and leaves a voicemail saying that it cannot be filled at all until July 26th. So I call the automated system and figure I'll just have the 30 day refilled. The system stops me and says my prescription is available for pickup?! So we go to CVS to pick up what I expect to be the 30 day because homegirl said they couldn't fill the 90 in her voicemail. Adam was our cashier/pharm tech and I started to explain the scenario and he interrupted with "this is for 90 days" like I was out of place for asking. No apologies for the confusion, nothing. Treated me like an idiot while watching me fumble with the electronic signature release pad as well. Cut your hair and reel in the attitude, sir. Employees-stop acting like you're smarter than everyone just because you took organic chemistry. I can see how the job sucks, but I didn't choose it for these folks. They chose this for themselves. So, if you have a choice, don't use this pharmacy!
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