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| - I was here at the M Resort Spa and Casino a few weekends ago for my best friend's wedding. We booked our reservations for the hotel a few months back on Orbitz (two nights for about $400). I did a lot of research on line before arriving to the M Resort because I knew we had to work out a lot of details. Here was my experience just recently:
Shuttle Transportation from Airport: Pretty timely (runs every hour pretty much) and good driver. Although I was almost a little wary that the shuttle was going to break down in the middle of the highway (it was making a lot of noise) but we got to the M Resort in about 15-20 minutes. The return trip to the Airport was timely and smooth.
Concierge: We walked into the hotel and instantly thought it was a very upscale hotel. Clean, smelled good (compared to the cigarette smelling hotels you get at a lot of the hotels on the strip) and lots of open space. We walked over to the concierge where there were two ladies behind the counter. They were both looking down (not helping anyone, just looking at their computers). I decided that if they were not going to acknowledge us first, that I would go up to them. Please remember that I am the paying customer. "Hello!" I said. The lady behind the counter named "Ebony" looked up and responded blankly "Hi". I told her we had reservations, gave her my identification and my credit card. She did not open her mouth or talk for the rest of the transaction. The only time she did was to tell us about our room and the coupons we were getting. Wow, talk about bland. She must really NOT like her job and should probably take a lesson on good customer service or how to be personable. (note to self: minus two stars).
Our Room: Beautiful! So modern and clean. The bed was HUGE and I loved our flat screen TV. Did I mention that we had a tub and a shower in our bathroom? Two sinks. Desk area. Average view. I would say one of the better hotel rooms I've stayed at.
Room service: I ordered breakfast the following day (eggs, sausage, veggies). The menu said it would take 25-30 mins from the time of order. Fortunately it took only 10 minutes! (Plus one star). It came with a cute table, black table cloth, a flower, ketchup and jelly bottles. SO perfect!
Casino: Great tables including roulette at a minimum of $5/hand. Pretty awesome and you can't get that at any hotel on the strip. I love my wheel of fortune slot machines. Although I did lose about $60, I was fine with having a good time. George was our table guy when we played roulette and he was pretty cool.
Hostile Grape - Loved this place! Great place to catch live music and sip on your favorite wine. Lots of varieties of wine and they even have Saki! Their appetizers looked pretty good too. The service here was average, I know it was busy but when I asked someone how to work the wine machines, she said she would be with me and never came back to help.
Babycakes Coffee and Bakery - their coffee was average but their croissants were AMAZING! So big and delicious and buttery!
I did not get to experience the spa or the pool. The pool was closed (too cold) and the spa looked great, just not enough time to get anything done. Overall, a good place to stay. I'd like to try it one more time in the future with hopes that their concierge staff brightens their personalities up a little and with the expectation that I win at the casino!!!
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