The hostesses are HORRIBLE and rude, especially Kiera. Our waitress was very nice but the kitchen sent out our orders wrong and cold. Tables surrounding us were never bussed. The manager seemed at a loss for what to do. I like their burgers but the need serious improvements. Keep your wait staff and get rid of everyone else would be my advice. See posted pics.
* Epilogue: Both Red Robin and the Kiera sent me messages of apology and Red Robin sent me a gift card to make up for it. I haven't been back yet so I cannot upgrade my review significantly but at least they are trying to make things right.