Newbury is my go to spa for massages. I've been getting the hot stone massage recently and last time I had Pauline. It was honestly the best massage I've ever had. If you want to be pampered and relaxed request her for your hot stone massage! It was amazing.
I love the waiting room with cookies and goodies, they always offer water or coffee. The staff is very friendly, very experienced and I really have very little to complain about.
One thing they do need is new washing machines! They are extremely noisy and you can hear them in the massage rooms which is a mild distraction ;)
Update: The turnover at Newbury is going to be their downfall. My two favourite massage therapists have left Newbury and the replacements are nowhere near the same quality. Very disappointing as it's such a convenient location. The price increase is also a bit of a turn off as it decreases the number of massages I can qualify for under my benefits. I'm on the look out for a new go-to spa.