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  • As a property management team we work hand in hand with hundreads of vendors each year- sometimes our hands are tied to specific vendors when we must file a claim with a home warranty company. Our experience with Schmidts was one of those times. Our office will ALWAYS ask to have a work order assigned to Schmidts by a warranty company re-assigned to someone else- we simply will not work with them after the treatment we just experienced. If you have a warranty and they assign Schmidts- know that you do have choices in vendors- Schmidts does not deserve the steady stream of business from warranty companies- and it is likely because they get a "steady stream" of business from warranty companies that they treat customers the way they do- because they really do not need you and they make that fact very apparent with how they communicate with you. Today- we had a tenant write in let us know their ac was not cooling properly so we filed a claim with 2-10 warrant who assigned Schmidt's to the call. We received their contact info and I immeidfately emailed schmidt's at both the email that 2-10 provided us as well as the email listed on their website (2 different emails) to intruduce our team and I included the 2-10 work order information as well as tenant contact information on a pdf attachment. I instructed them to call our office as soon as they recieved the work order directly from 2-10 so they could collect the service call fee and re-iterated that the tenant contact info was included on the attachment for them to call to schedule with directly. 2 hours later I pick up a phone call from someone looking for the owner of the home (so I knew it was the ac company) I asked if they were calling to collect a service call fee and the lady (who we later discovered was "Randy") said she was calling to schedule an appointment. I asked if she had gotten our email with the tenant contact info. Randy at this point became extremely aggrevated she made remarks such as "I have the work order in my hot little hand, there are 2 numbers on here" I asked if she had recieved the additional email directly from our team (The Spectrum Group) as I needed to be certain that the communication I had sent had gone to the right people. She exclaimed (ie nearly shouted) that she had printed off everything- I told her I was happy to give her the tenant contact info directly over the phone but that I was concerned that the email I sent had not made it to them. Her tone was so short and nasty that I ended up asking her if she was getting angry with me- and this sent her over the edge. She became so exasperated with the conversation that she roared "EXCUSE ME? What did you just SAY to me?- you know what---I will call you back later- I do not have the temper to deal with you right now" and then Click- she hung up. I was so bewildered by the entire interaction. My husband (and co-worker) called the company back and when he reached her and explained the house he was calling about- she sent him to a voicemail. We called 2-10 and had the work re-assigned to another vendor- of course now 2.5 hours without properly working ac for our tenant in June in AZ and we are back at square one waiting for a new vendor to contact us- because "Randy" did not have the "temper" to professionally communicate with us. Avoid this company- do no use.
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