About: http://data.yelp.com/Review/id/sROEo2LsS4z59QDZX2nIVg

Facets (new session)
Description
Metadata
Settings
- owl:sameAs
- Inference Rule:

About: http://data.yelp.com/Review/id/sROEo2LsS4z59QDZX2nIVg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-08-20 00:00:00 (xsd:dateTime)
itemReviewed	The Cheesecake Factory
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I hate that I am writing a horrible review about Cheesecake Factory as it is one of my favorite restaurants. I have worked in the food and beverage industry for about ten years so I like to think I am very reasonable when it comes to my expectations as well as being understanding that things will- and do go wrong daily in this business. My last experience at The Cheesecake Factory was unacceptable. I have never felt the need to write a bad review after a bad experience but I feel compelled to address this particular situation in hopes that it will never happen to myself or any other customer again. My boyfriend and I frequent this restaurant as it is one of our favorite places to dine and while out for my birthday a couple weekends ago a series of unfortunate events occurred making it hard to want to ever come back. From the beginning our server seemed like he was in the weeds and struggling to keep up, I could tell because another server asked if he needed help and he was frantic while talking to us and the tables around. Like I mentioned before I have worked in this industry and have served many years so this particular part didn't bother me as much, but maybe he should have more training or an easier section on a Saturday night for the sake of the customers. Where it starts to get messy is after we ordered. I had ordered the four cheese pasta and my boyfriend had ordered the Filet Mignon. I am not sure if things were sent to the kitchen at different times or if there was a mistake in the kitchen because my pasta had been delivered to the table a minimum of 20 minutes before the steak got to the table. I had completely finished my meal (with some help from my boyfriend since he was starving) and was done before a steak came to the table. While very understanding that things happen in restaurants I am baffled by the fact that nobody communicated with us on what had happened. Our server was blatantly ignoring us, avoiding eye contact and didn't explain anything. The whole time this was happening our drinks were empty, never being filled. Finally he came to the table and when my boyfriend had mentioned it was unacceptable all he said was that he was going to send someone over to talk to us, still no explanation on what had happened. A steak finally arrived at our table and he started eating when another worker approached us and said he had received the wrong steak. Not really a problem because it was switched out fairly quick, but still another mistake made by our server. My boyfriend had finished majority of his steak dinner and was done eating so we flagged our waiter and asked for a check. Still a manager hadn't come over to our table and we were completely done eating. At the time we asked for our check I ordered a piece of cheesecake to go. Finally a manager came to the table and said he heard there was a timing issue. While I hate creating a scene and ruin other peoples dining experience I didn't say much other then I had been completely done eating before his food came out. The manager asked if we were getting dessert and I mentioned I had already placed the order. Still we had no explanation of what happened and the managers visit was very short. We were STILL waiting on our check and I could tell that the communication between the manager and our server was very poor. Our server came back still with no check and asked if we wanted the cheesecake to go or for here. I had ordered the cheesecake to go long before the manager came over so I was confused as to why he came back to ask that and it was clear he still hadn't sent the order through. So on top of waiting a unreasonable amount of time on food we spent an even more amount of time just trying to get our check and cheesecake to go and leave the restaurant. In the future I hope the employees at this location communicate appropriately with each other and the guests to avoid situations like these.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Britty

Faceted Search & Find service v1.16.115 as of Sep 26 2023

Alternative Linked Data Documents: ODE Content Formats:

RDF

ODATA

Microdata

About

OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (252 GB total memory, 136 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2026 OpenLink Software