Have loved Steak n Shake for years, and was so happy when Vegas finally got one a few years after we moved here. Our previous visits to this Southpoint Casino location have been up to par, but today's lunch was really bad. Hubby and I both started with chili, which was watery (never had watery chili at any S n S location before, ever) and room temperature. My husband ordered Chicken sandwich, and after waiting a long time for it, the waiter showed up and informed us the fryer was broken and the chicken patty had been taken to the buffet to be fried. WTF? When the chicken patty finally arrived, my husband could only eat a few bites, he said it was rubbery and gross. My burger finally arrived and was stone cold, I believe it had been sitting around while the chicken sandwich traveled to and from the buffet. Also, the fries were soggy. We eat frequently at this location (the only one within hundreds of miles) and are really bummed out about today's meal! Please tell me you are not going to allow this restaurant to turn into crap!