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  • I agree with Amanda G. - since going corporate, the service just isn't the same at the Rail Akron. We miss the good old days when it was just a single burger joint! We were there this past Sunday for a very late lunch and my order ticket was put in wrong. Our server made it right. The burger had cheese and bacon on it (I can't eat dairy - b/c well indigestion reasons but my husband can) so our server took it off the bill and gave that burger to us in a to-go box for my husband. She kept checking on us and let us know when my new burger would be out - all great! But... this hiccup is the third time in as many times as we've been there that we've seen mix-ups or problems with orders. Let's see, last I got a regular bun in stead of a gluten-free one... um, I can't recall what happened two months ago. But we're three for three for three now. And we typically don't go at busy times. I don't know if it's an issue with turnover in wait staff or kitchen staff or just growing pains. I do want to stress that this time, our server was really good about making it right. And we still enjoy the burgers, and the shakes. But man, those fries are waaaaaaay too salty now. Yuck. So I can't give 5 stars anymore. Maybe in another 12-18 months we'll see. FYI if you like steaks, definitely visit Rail's sister steakhouse City Square. It's outstanding and has not disappointed us yet.
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