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  • Update: Heard back from Dr. Mike, and BIZARRE. He was very flat and didn't care about how rude his office manager had been to me. You read right. He didn't A) Say that mistreating customers was unacceptable in his office B) Apologize and offer any concession C) Apologize and say that's not how he does business, and tell me I'd have a better experience next time..or D) Fill in your own blank as to what would be acceptable from a normal common-courtesy point of view. I told him that she mentioned "If you don't like our policy there are plenty of other dentists out there, & that I asked her if I could in fact, get a refund since there are "other dentists out there"! Just awful, and now their office has CLOSED without any notice to patients. Just awful.
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