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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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http://www.openvoc.eu/poi#funnyReviews
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  • My boyfriend and I went here for dinner after our late movie and we were seated right away. After being seated we waited for around 10 minutes and it became apparent to me someone forgot about us. I used to be a server so I am not one to complain, and we contemplated walking across the way to another restaurant. As we were about to leave a server came up to us, apologized for the miscommunication and proceeded to take our order. We weren't in a hurry so it was really no big deal at all. Though I forgot his name, I commend him for taking on our table and hustling to make sure our food and drinks came out quickly. He really took care of us. The time we had to wait for a server was made up immediately when our food and drinks were pushed out as fast as they could. After the server dropped the check the manager came over and apologized again for the initial delay and gave us our appetizer for free. I have noticed that usually when people do not complain, they do not get anything for free or discounted so I was very surprised he did this. I am very appreciative the manager rectified the situation and made sure we were happy as we left. We understand everyone makes mistakes, and the one made here at the Kona Grill was dealt with in an efficient and productive manner. Service recovery at it's finest. Thanks again for comping the appetizer, we'll definitely be back!
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