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| - The only reason I gave one star is because the gentlemen that cleans the pool weekly did a decent job.
This company's service record at my home is less than stellar. They fail to respond to several attempts to expedite repairs needed to the pool.
In our rental agreement, the owner is responsible for the pool maintenance, which is managed by a Property Management firm. Service problems have occurred several times over the past couple of years. However, this latest issue occurred over a week ago. They came out last week (Mon or Tues) and did something but filter wasn't running so we contacted them again. We find out it's a broken pump, which the owner authorized be replaced on Thursday, July 3rd. Pool company was immediately notified(phone, email & text) but as of this review, they have not responded to the Property Manager nor our request to expedite the repairs. Pool has been sitting for a week in this condition. Mike & Mike's had no regard that the pool was out of service the entire holiday weekend. Furthermore, no regard that their failure to respond may have caused more damage to the equipment. Not to mention the condition of the water, sitting, unfiltered, for over a week!
Mike & Mike's Prof Pool Service is NOT professional. Their lack of response is causing more damage to the pool, which will probably result in additional costs.
Not certain how a service-related company can stay in business providing this type of horrendous service to its customers. I would not recommend this company to anyone!
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