We have been with Diamond Resorts for 6 years. Every time we go to Las Vegas & stayed at Polo Towers they always try to sell us more points. And we got a reward for a 3 days & 2 nights complimentary mid-week stay that we have to deposit $100 in advance and we couldn"t get our refund for almost 90 days and counting .... their customer service & accounting dept really sucks big time !!!