I called this place to set up an appointment for my little poodle about 2 weeks and a half ago. I knew that today I had to take him over and I also thought My appointment was at 11 not at 10.They never called to remind me of my schedule but I know it's not their fault because it's not part of their job to call a costumer with a friendly reminder about their appointment. They did called at 10:20 asking if I wanted to reschedule my appointment because I had missed it.I asked if I could please be there in 10 minutes with my little Cookie,She said No... She asked if I wanted to reschedule, I said, No thanks.
I live literally next to this place,
I understand that there's things in your job that you have to go by the book.I know that you guys get really busy but by you saying No to me you're having a walk in taking care of. I know that you don't loose money today. I made a mistake,yes it was my fault. I'm a manager and I deal with so many different personalities every day but it's my job to attract those costumers and to give a great costumer service for them to keep coming back.
You lost a new costumer that adores her poodle and takes him to the groomers 4 times a month. I don't like to complain but what this place did, to me it very rude.