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| - If you want peace of mind that someone is looking out for you while performing a service for you, you have to get a team that has professionals like Luis, Freddie, Danny, Manny, and Beto of AZ Dukes of Air. I have never been more satisfied with the quality of work than today when these guys installed a complete HVAC system to replace a 24-year-old furnace and a 12-year-old condenser.
Robert Bowen, from AZ Dukes of Air, came to do the assessment and provide a quote on 8/11/2017. He took his time to check and verify everything that would be needed and asked us for any additional needs that we may have. We discussed adding another register in the kitchen and checked the issues with the two rooms where were not getting enough air flow. He assured us that the issues would be fixed by manipulating the exiting ducting when installing the new system. Robert set up an appointment for installation within three business days. Thank you Robert for your great manners and impeccable professionalism.
On the day of the installation, as promised, I got a call from Luis at 5:05 am that they would be arriving at 5:30am. Luis, Freddie, and Danny arrived at the promised time and they got to work right away. The covered the entire floor area that they were going to walk on during the installation with blankets. They carefully measured all the dimensions to make sure that the equipment would fit through while hauling it to the attic. Freddie installed the condenser unit while Luis and Danny started working on the Furnace, Coil and air handler in the attic. I went outside and found Freddie looking at the copper fittings from a distance. He wanted to make sure they all look aesthetically pleasing. That was impressive because one only does that when either doing work for oneself or taking great pride in the ones profession. Thank you Freddie for a job well done.
Luis and Danny worked nonstop in the heat of the attic. They even reattached the clothes dryer exhaust pipe that they noticed was loose in the attic. Thank you Luis and Danny for your kindness in taking the time to answer all of our questions.
Manny and Beto were working on another job elsewhere. However, they came over to help Luis, Freddie, and Danny. That is a great example of team work where instead of taking a break, Manny and Beto came to help their team.
I am really very happy with the entire 6 hour experience with these wonderful human beings who are extremely conscientious professionals, who take great pride in what they do. Their attention to detail was meticulous.
Last but not the least, I have been on a twice-a-year maintenance contract with AZ Dukes of Air since 2012. The office staff is extremely courteous and they send reminders for the six month maintenance through emails and follow up with phone calls. Tanya and John, the owners, are very honest people to do business with. They care about their customers and go the extra mile to exceed their expectations. Thank you AZ Dukes of Air for a job well done!
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