My mother has received several arrangements over the years from a relative, last one being at Christmas - the florist used a Thomas Kincaid ornament on it - apparently this company comes out with a different one each year - it actually lit up! They are always outstanding!!!! I have used them twice now myself and the person who received them this month even called me to say she was so happy with her arrangement and the unusual colour of the rose. The owner had called me earlier to ask if he could change the colour of the flower that I had suggested so that it went better in the arrangement and obviously it was the right choice!!! The person receiving the flowers had the owner call her to ask if she had received them (she wasn't at home at the time and they were delivered to the neighbour) and to tell her how to best care for them - she was amazed at this service! I would highly recommend this florist - the couple who runs it are lovely.