Let me start by saying I have been to XO several times over the years, and it has always been excellent. I have not been there is several years, and wow did we have a terrible experience. We showed up exactly on time for our reservation and we were seated promptly, which was fine. Our drinks arrived in a timely manner and the server was ok. The trouble started after we ordered our food, it took almost 1:30 hours to get our appetizers! We ordered a cold seafood app that was very underwhelming. it was $40 and had 2 shrimp, 2 oysters and 4 pieces of $5.99/pound crab leg knuckles that I could not even get the meat out of. Then it got worse, at 2 hours in, our steaks arrived and they were all cold and well done!! How do you screw up 4 steaks at the same time without checking them????? That is unforgivable! This is a STEAK HOUSE. We were on track to pay almost $500 for this meal and they send out well done steaks, wow. Needless to say, we walked out and will not be back anytime soon.