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| - EDIT: I've added screenshots of the email interaction that Marco initiated. As you can see, I offered TWICE to take down the review, but there seemed to be no interest in my offer.
Have to agree with the first commenter about having a brutal experience, and cannot recommend Marco to anyone. If you're a person who's INCREDIBLY laissez-faire, doesn't rely on their bike to get to work, and are okay with shifting timelines, drop in. But if you value honesty, quality, forthrightness, a definite timetable and never feeling gamed, STAY FAR AWAY!
Good things: he picked up my scooter when it died downtown and brought it back to his shop, and didn't charge.
Bad news: you always pay somewhere.
I first called him March 19 in the evening for a headlight issue, and he said to come on by the next morning and that he'd read the service manual for my scooter that night. The next morning, it was obvious he didn't when it took him hours to take off the front and access the headlights, just to swap them out.
The headlights were a bit brighter, but not at all like when I first got the scooter, and I bought obnoxiously bright HID lights, which should have remedied the issue. The headlights actually became a big source of frustration over the next little while, as I repeatedly took my scooter to Marco and was still left with malfunctioning headlights.
One time, like Pedram below, time just dragged on. I brought my scooter in on the evening of May 5 for Marco to look at. On May 7, I asked him if it was ready and he texted back ".hey need a bit more time", so I responded, "Okay - you thinking tomorrow?" (May 8) and he said, "Yes" "Thank you". And just like Pedram, Marco kept saying he needed more time, he'd get on it right away, it'd be fixed soon - but I couldn't pick up the scooter until the afternoon of May 11.
After explaining to him I needed a more definite timeframe in the future, he apologized and we made an appointment for Friday, May 15 at 11am. Running late (and letting him know), I showed up at his shop just before 11:30 and he wasn't there, and kept me waiting almost half an hour. Then, because he hadn't eaten, he took me to a roti place so he could eat, then to Mississauga to pick up mirrors for his bike, and then chatted outside at his shop. What should have been a half hour job that would have left me the second half of the day available for my work turned into a catastrophe: I didn't leave until a quarter after 5, having to deal with rush hour traffic and a lost day's work.
Same deal with a motorcycle I bought with him. Talking to him, it sounded like 10 days to fix the piston rings on it was tight, but doable. This deadline of course came and went, and I got so frustrated with the shifting timelines (8 days to order a part, no response for 4 days to keep me in the loop), I said I was going to take my bike somewhere else. It was during this phone call on May 23 that he was telling me to calm down and that he didn't need this stress and pressure (I texted him four days after calling him on the phone because he hadn't notified me of anything).
And then he refused to let me have the motorcycle until I paid him -- in cash, only -- a figure he named that increased twice in one day from $107 to $170 to $230 for little things he wanted to add on, like a towing fee that he said in a text he wouldn't charge. He also sent me a very legally-worded email that said he was asserting a lien on my bike and would register it if I didn't pay him in cash by the end of the week.
When I showed up to pick up my bike, he ended the conversation with threatening that things are "going to get really hot" (direct quote) if I wrote anything about him on the internet.
Tips: go somewhere else if you can. If, for whatever reason, you choose to see Marco (which is a bad idea), then get everything in writing - estimate, work order, costs, labour, what's included and what's not, etc. He chats a lot and his shop seems more of a recreational gathering space than a place where you can get your bike fixed fast.
Organization: F
Timeliness: F
Quality: D
Ability to pinpoint and fix a problem: D
Service: D
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