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| - Hair in my food. Continue reading for the full story...
When we first pulled up to this place we thought it was closed down because of the way the outside looked. It looks like a rusty, run down metal shack with dried/dead weeds all over the lawn. Ew
Once we parked and got out we could see it was open and was trying to look trendy and hip. It had kind of a weird set up. There were four separate buildings that encircled a courtyard. It's was interesting.
The decor and food seemed very very "hipster" like. Not bad, but a little strange for us. Was still nice. The windows at the top of the building didn't have shades that could be pulled down to block the sun, and it was annoying to have the sun in my eyes the whole time I was eating.
I had a salmon blt type sandwich and my husband had the pork steak. Food tastes great and the seasoned fries were delicious..... But this is where this review goes downhill...
I picked up a French fry, about to eat it, when suddenly something caught my eye. I looked closer and saw there was a black hair sitting on my fry, sort of underneath the seasoning. I looked closer to make sure and even had my husband look closely at it. Sure even, it was a shiny 1 1/2" long black hair. Immediately grossed out, I stopped eating and pushed my food away. I had only eaten half of my sandwich and fries. When the waitress came over, we told her about the hair and I pointed to it on the fry. Her response was something like "oh..." And when I said I was done she said "ok cool". Um, there was a human hair on my food and that was the response? She picked up our plates and immediately went and got our bill and deposited it on the table. There was no mention of comping us for my food at all.
I was really irritated by that. We asked to speak to the manager, and she got a little flustered so we just explained that it wasn't cool to charge us for the food when there was a hair on it. She quickly explained that she was going to take care of it and that we weren't going to be charged. That would've been nice to hear right from the get go.
Now this is what made me furious. We were chatting with her and she said "I don't wanna down play it at all, you know, but it looked more like just a fuzzy than a hair.."
WHAT?! I'm sorry, but she never asked to see it closely to see what we were seeing. If she couldn't see it, she should have said so, so that I could have shown her closer! My husband and I both examined it very thoroughly and we KNOW it was a BLACK HAIR! She could sense I was about to lose it and got the manager for us.
When the manager came over, he said that he was told that I found a fuzz on my food. OMFG!!! We immediately corrected him and told him we saw very clearly that it was a black hair! He apologized profusely and also apologized for how the waitress handled things. I sincerely believed him when he said things like that don't happen and that it was abnormal, so I don't want people reading this thinking that they shouldn't try this place at all. I'm mostly mad about the way it was handled. It was like I was being patted on the head while being told "oh I'm sure it wasn't REALLY a hair..."
I appreciate the way the manager handled things. I really hope they ensure people in the back are wearing hairnets. I took one star away for the way the outside looked, it just looked so nasty with the rusted metal.
We might try this place again for brunch, and possibly improve this review. I would give it another try in the future.
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