This is absolutely the worst hotel experience I have ever encountered!! They did not honor the pre-determined rate....the ac was broken the entire 5 nite stay...our children's room, next door, had a leaking toilet & sink throughout our stay....the trash cans were the most rediculous I have ever seen.....did not hold anything!!....some of our group were granted a $5.00 continental breakfast, while everyone else had to pay $15.00 per person for a sub-standard breakfast.....i will NEVER intend to patronize another Hilton, particularly in Charlotte, again!!!!!!!!!!!!!