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| - Is there a way to give less than 1 star? If there were, these guys would only get 1/2 a star!!!
Went into this office on 10/28 to have a root canal done (before I left on vacation). Explained that I didn't have insurance, but was eligible for insurance on 11/1. Asked if they could bill for services rendered on 10/28 to my CareCredit account (to pay them in full) and the remainder on 11/10, the date of my follow up visit.
They told me they could do that and proceeded to process the services and payment to my CareCredit card, and also took my insurance information (which I had available as a result of just signing up through my employer).
Yesterday, I received an EOB from my dental plan indicating that they billed the ENTIRE procedure on 10/28 and none of the services will be covered under insurance. When I called the office, they said that they ordered all the services on 10/28 and that's how they're getting billed. Now I'm on the hook for over $2000 worth of dental work that I could have had taken care of with insurance, but these greedy bastards want to get paid the full amount, versus what would've been negotiated from an insurance company.
This is clearly a bait and switch. They KNEW that I was willing to wait for services to be covered by my impending insurance coverage, but LIED to me and told me they would split the charges out knowing that they would not do it.
I will NEVER EVER EVER use this dentist again. Take a look around, Las Vegas. There's a dentist office on every corner...I'm confident I can find one that will give me the care I need, as well as the customer service I expect.
Finished with Point North Dental. Shame on you, Dr. Kim.
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