Oh dear me. I tend to be fairly enthusiastic in my allocation of Yelp stars, but there is no way I could give this place more than 3. I've had to go there three times and I'd rather stick pins in my eyes than go there again.
The subterranean location increases the feeling that this is the waiting room before you enter the depths of hell. I think it tends to be a bit quieter early in the morning, but my quickest visit was still approximately 20mins. You wait to get a number to go wait some more. The chairs are hard with mystery stains. I recommend bringing a book but reading it is potentially perilous-the numbers and letters seem to come up almost randomly so it's hard to predict how long you'll be there. Meanwhile, there's the fun of screaming children and the rest of the coughing, sneezing waiting room and looking at the empty desks devoid of assistants.
When you eventually get served, the staff are generally nice. I wasn't as impressed by the first person I dealt with though-she kept moaning to the girl next to her about how hungry she was, scowled, ignored me to eavesdrop on the conversation next to her and then spelled my name wrong for my OHIP card so I ended up stuck with a second visit.
I'm trying to think of positive things to say. Apart from one rude person, most have been nice. I suppose I also can't complain too much about getting a card that ensures I have health care. And.....that's about it!