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| - To preface this: My parents owned restaurants and a catering company. I am also partners in a multi state company that owns several food trucks. I know the food industry as I have grown up in it and currently run a food truck in the valley.
I was excited to try this place out, and visited the first week it was open. I got the fried green tomato BLT sliders and a lagunitas IPA which were both on happy hour and were both great. The following weeks I came back at least once, if not twice and brought friends with as well. As each week went by, service got noticeably worse. It started with slow service (even though we came before the party crowd comes). One night we waited outside for over 15 minutes and when no wait staff came to serve I went to place my order with the bartender. He said "I'm not going to bring your food to you I am a bartender not a server, you should have ordered from the server." That pissed me off since I had been waiting for her for over 15 minutes.
Since the happy hour was a good deal and it was normally dead around 8pm when we would go it was worth a little bit of a hassle even though the service was really starting to get annoying. Keep in mind - during this whole time I was telling people about the good sliders and beer special for happy hour and to check the place out...well not only will that never happen again, but I will never return.
We went around our usual time and this time sat inside so we could get waited on. The place was dead, and our server had 2 other tables and it took at least 5 minutes to get greeted. We ordered our usual happy hour beer, which arrived about 10 minutes later. She just dropped off the beers and didn't even ask if we were ready to order food. After about 10 more minutes we were able to flag her down to order and ordered our usual sliders. After ANOTHER 10 minutes she returned and asked what we ordered because she mixed our order up. While in the process of reordering she told us that the food happy hour now ended at 7 (it was about 8), so we canceled our food order (she specifically said food happy hour ended and didn't tell us the beers we ordered were no longer happy hour either). About 20 minutes later she came to check on us (our beers were long gone and we were pretty angry so we decided to get our tab and leave). When we got our checks we realized they charged us full price for the beers. In between this, another server came and asked us to move tables (which we did).
I went to the bar to talk to someone, and the owner happened to be there and asked what the issue was. I explained that I was upset that we ordered the same thing we order every week and no one informed us that happy hour had changed from 9pm to 7pm. He told me that it had been changed for three weeks, when I had been in there 13 and 15 days prior and gotten happy hour prices. He told me I was wrong. He said "we have 7000 people a week, do you expect me to tell everyone?" How hard is it for the server to say ohh by the way our happy hour only goes until 7 now, especially if you are ordering happy hour items. He did not apologize ONE time, told me I was wrong, and was very rude. He finally told someone to charge us the happy hour price at which point turned his back on me and returned to EATING AND DRINKING at the bar.
It is not hard to A. tell customers about the new happy hour B. place fliers on the table notifying people of the change C. place a sign up on the wall D. update your website. He said the change was on the happy hour menu...which we didn't get and when he asked the bartender for one the bartender told him they were out. So NO WHERE was it listed it had changed, and he could not even give me a simple "sorry." Just the other week I was working and event and a customer spit out the food I cooked and said it was gross....(our top selling item for the record) and I told her to choose something else free of charge which she did and left happy. THAT is how you treat customers, even when they might annoy you or be angry. The place has good food and has a cool vibe, but has TERRIBLE service, a RUDE and obviously inexperienced owner and is bound to fail. I have since told everyone I know not to go and will never recommend this place to anyone. We left and got $6 tacos at Canteen and had amazing service...worthy of a 30% tip and she had 2-3 times the amount of tables. Handlebar and Mellow Mushroom also crush this place.
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