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| - From all of the other reviews, which I wasn't aware of previously, I see that the Wells Fargo Dealer Services (WFDS) have a reputation for providing bad services, inconsistent information when talking with various representatives, unethical practices and the inability to keep their word.
Here is an overview of my concerns but as it was stated from the other reviews I do not to belabor things just want it to be known about their practices:
I was trying to be proactive with WFDS when I begin to notice that my income was decreasing. I notified them and they suggested a refi. I applied for the refi and after my credit was run, WFDS indicated that I already had the best rate that they could offer considering that my vehicle was old.
The only suggestion that they were able to provide was to apply for a refi again once more of the principal had been paid. In April, I began receiving calls from WFDS about my April's payment. I was informed that I owed a balance of $59 for April from a monthly payment of $335.76. From this call forward this is where the dishonesty, run around, red tape and lack of accountability that I began to receive from WFDS.
I received another call about the $59 payment at which time I had the same type of discussion with this representative as I had before with other WFDS representatives. This representative informed me about the available options for those that are experiencing financial hardship: apply for a hardship refi (different from a regular refi) or apply for a deferment. I had begun this process early May and until now, June 1, 2017, I am still trying to get things resolved with them.More details available if needed.
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