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| - This location is a true outlet - no returns, no exchanges. I didn't learn that until after my first purchase, but luckily the shoes I bought were the right size and in good shape. I am not in the target market for DTC, so a lot of their items aren't quite worth the cost for me (even when deeply discounted they run a pretty penny).
That's not to say they don't have some amazing deals, though - our most recent visit presented women's jeans for $5. They were cleaned out of several sizes when we rolled in on a Sunday afternoon, and who could blame them at that price? The shoes I had purchased at about $70 dollars (leather all-weather booties with thick soles and arch support), marked down from $130, were only $40 on this trip. I debated buying a second pair, but the ones left in my size were pretty beat up and the same color I already had.
They had a dig-and-save situation happening in the back of the men's section with $5 used fire hose pants - apparently their retail items have a lifetime guarantee, so buyers can return their torn/stained/worn pants for a new pair (thus explaining the high prices). My gent was able to get four pairs of work pants for $20 - new that'd have run him $260. We repaired the holes with iron-on patches and while they aren't pretty, they'll do just fine for working outside in the snow and slush.
Some items are priced totally wacky - nearly 30 bucks for a single pair of boxer briefs? Really? TMI but that's more than I pay for my fancy lady pants. From their website they appear to sell like hotcakes, though, so what do I know? It just seems high for an outlet.
Inspect your items and try them on before you check out and you'll be good to go - just make sure you're in 100% before you fork over the cash. For bigger investments it might be worth paying the retail price as an insurance policy if there's not a huge price differential at the outlet store - if it doesn't hold up the way you thought, you have some options.
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