I really wish that I could give this restaurant a better review. The quality of the food is great; however, the service is lacking. On 2 separate occasions I called to order lunch for myself and my co-workers (4-6 sandwiches each time) on both occasions I was told that they would not make my sandwiches because I did not give 24hours notice. I have walked in and had more sandwiches than that made before. After the second time I left a comment on the corporate website. I was contacted shortly thereafter by the owner of this establishment and told that I would receive a coupon or credit of some sort as an apology as 24hour notice us not required for an order like mine. I received nothing so I contacted the owner again and he again told me that he would email me something. I still haven't received anything several months later.
On Labor Day we tried to give this place another try. Called in a 10 sandwich order. Nearly 2 hours in advance and was told that they already had 2 "to go" orders and could not guarantee my order at any point during the day as they were not sure how busy they would get later. I asked if I could just walk in and order and I was then told that if I did that they would refuse my business. Wow! I wasn't expecting that! I called the nearby Firehouse subs and they gladly accepted my order and had it ready within 30 minutes. And yes, Firehouse was busy when I went in to get my sandwiches. I am glad that more food options are coming to the area because this restaurant will no longer get business from me or my coworkers.