I wish I was writing a more positive review because I do like Kristy and she does a great job, but I feel what she did recently was completely unprofessional. I had an appointment with her on Wednesday Dec.23rd at 6:00pm, this was the 4th appointment I've had with her so I was a happy returning customer. At 3:57pm, I look at my text messages to find a note from kristy telling me she was running behind, then asked if I could come earlier? Huh? Wouldn't she mean later? I told her I would do my best, mind you I'm coming from Scottsdale. I arrive at at 5 after 5pm seeing a text from Kristy telling me she needs to cancel because her daughter is having a crisis. Ok a little late notice, but I understand things happen. I ask her to fit me in the next day the morning ending of xmas eve. The reason I made the appointment was to have my hair done fresh for a Xmas party. She told me she'd get back to me in an hour. An hour later when I checked in, no updates. Four hours later, same thing. She couldn't find a sitter for her kids and proceeded to have an attitude about it. I asked her for that Saturday.... nothing. My problem with her is her lack of professionalism. She cancelled on me last minute after I drove 20 miles and doesn't have the decency to fit me in the entire week. Shame on her. Won't be back and will warn others