Ok this place is bad. After staying here a month and a week and spending over $2500... I gave up even though it was in a great location i liked. I dont want to have to say this but hell if I don't this place will eventually only fall to ruin... Hopefully their mgmt actually reads these posts and do some corrective action. I'm not angry nor upset I just giving honest feedback of my experience. Do with it as you will! When I first moved in I had to change rooms 3x due to bugs in bed and room. Terrible!!!! Lots of fleas here. Duarte tried to be helpful and make adjustments for me. Of course the room I get the ac does not work and still fleas... Just sucked it up and put up with it. Secondly, they start overcharging me for the new room. I speak to couter person duarte who tells me he cant do anything about it and refuses to even look at it. He in fact starts freaking out on me as if he already is being reprimanded by the mgr for even having heard the word billing statement! Lauren the mgr is off a couple of days and works day shift while I'm away at work. I leave my number and try to leave notes at desk but Lauren the mgr does not get back to me. After a week of being ignored I took time during the day to come back to office to speak to her. As soon as she pulled up the bill she says "oh we raised prices thats why... and evryone has to pay them" OMG... Blah blah blah argue argue and then she says she will fix it later. And leave correction statement under door. Fine a week latee and no statement. Again, took time out to see Lauren about this. Oh she says I forgot all about it so stoicly and says I will do it and put statement in room... OMG! Fibe a few days later got printout from front desk and checked myself. Thx for the hassles. Decided to stay elsewhere from now and spare them my business because they really dont seem to care there... Hopefully someone in mgmt with some business accumen will.