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| - Very sad to have to update my review for the worse. Last time we were here it was so good, service was quick, and staff was so nice. Today, however, none of this was the case. Unfortunately, this restaurant is in it to take as much money from you as they can and don't care at all about customer service or their reputation. There are so many other options in the area, choose one of them.
Last time I was in, our waiter let me start with à la carte and then switch to all you can eat later on. Today when I asked to do this, our waitress very rudely told me that wasn't allowed. I would completely understand if I wanted to try all you can eat and then drop down to à la carte but with this, you're getting roughly $20 out of me anyway. This woman was incredibly rude and condescending the entire time we were there.
They were also incredibly slow. It was Saturday afternoon around 3PM and rather empty. My friends and I all ordered at the same time, they got their food in about 5-7 minutes but they were ready for their second roll by the time I ever got my food. After this, we waited about 15 minutes with empty plates before she ever even looked our direction.
My rolls were so sloppy I could barely pick them up. I got a piece of one of my rolls that was literally avocado wrapped in rice and nori. One of my friends and I each ordered half-orders of different rolls and they put them on the same plate as if it was the same roll.
Sakana was so great last time we went that I was so excited to go today; major letdown, unfortunately.
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