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  • I normally never give bad feedback because it can prevent people from giving a place a try, but on my first and last visit, multiple things went totally wrong. 1) The rice on all our rolls was undercooked. 2) We only got 3 orders in during our 2 hour stay. 3) we waited 30 minutes for our 2nd round, and they said it was almost up. Then they brought us our 1 order AGAIN. Then, we had to give them our 2nd order all over again, and waited another 20 minutes for it. Once again, rice was undercooked. 4) To top it all off, it was 5 adults and a 2 yr old in our party, and they still had the nerve to include gratuity. They counted a 2 yr old as our 6th person made us pay 18% gratuity on terrible service and undercooked rice. An apology would have been enough for me, but we didn't even get that. I'd be more understanding if the place was packed, but it wasn't.
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