Terrible customer service. The manager lied to me, saying they would replace the guitar knobs on a brand new guitar I bought because the knobs were flawed. I called a few weeks later and they assured me they ordered the replacement knobs and they would let me know when they came in. After not hearing back from them for 6 months or so, I called them back again. And again the manager said he would call me right back. Now, many months later... again, no call.