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  • I have been to this spa several times since moving back to Phoenix. Their services are great - love the facials, massages and haircut/style services. The problem I've run into my last two appointments is the complete lack of customer service. My last visit a month ago I waited 35 minutes for my appointment (25 minutes past my appointment time). No one came to check on me or apologize for running late. I had to go up to the front desk and inquire about my appoinment... then proceeded to wait another 10 minutes. Today I made an appoinment for a Mother's Day haircut and again, got there 10 minutes early and sat for 30 minutes waiting. Not very busy surprisingly, which made it strange that no one payed attention to the fact that it was 20 minutes past my appoinment time and hadn't been taken back. I again inquired at the front desk and was told he was still with the clients whose appoinment proceeded mine, and they had no ETA on when he would be done. No offer to find someone else to cut my hair, just an "I'm sorry." Since my husband and son were having ice cream and waiting for me, I had to leave... 30 minutes after my scheduled appoinment time. I will not be going back to Red Door at Biltmore.
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