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  • Although the pizza was good, the owner had terrible customer relation skills. We grew up on Theresa's pizza and we were looking forward to enjoying it for a family get-to-gether. We enjoyed 3 large pizzas. As 1 family member finished her last piece, she pulled a long blond hair from between the sauce and cheese. Since there was a large group, she did not want to make a big deal out of it. She simply stopped eating. I was sitting next to her and I told her we called the next day. We spoke with a manager who said nothing but that she would have the owner call us. When the owner called us, we explained and he gave no response. I waited, still no response. Finally I asked him if he heard me. He said yes. Finally, I asked him if he would remove the cost of the 1 pizza as it was obviously a bit gross. He said he didn't understand the whole situation. I explained again. He was speechless. We were expecting, "We are sorry for your experience, but we appreciate your business." We thought we would hear, "Thank you for being loyal customers," He could have given us credit for 1 pizza or offered another pizza for another time or a 1/2 off coupon.....nothing. We had even told him we enjoyed the pizza, however, I think most people would agree that pulling out a 12 inch strand of hair from between the sauce and cheese, is a bit disgusting. The funny think is, we are reasonable people and understand things like a hair in food may happen, but no apology, no simple discount off a future order (I had told him my parents eat their almost weekly. Is unacceptable.
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