My experience here was pretty good, I also must say it wasn't the best I've ever had either. Rose did my gel pedicure and was very patient and applied the polish with attention to detail. I appreciated how she didn't just slop on the polish, like most shops and quickly put the top coat on to cover up flaws. If I had to do it over, I would absolutely have Rose do my toes again. The massage aspect of the service, was just so so due to it being quick. If you expect any hot rocks, wrapped legs with hot towels or soft music playing, you will be disappointed! Also, I did get the impression they were ready to end their day...maybe they were all tired and ready for the weekend like many of us!