I had my Male Yorkie groomed here for the first time today and it went great. He was done in an hour. He was so happy when I picked him up and was all over the groomer, Dixie. I have noted the other bad reviews and while I can empathize with them I have to say Dixie did a great job and most importantly was kind and gently with my little man! I prefer a simple cut with my little dude so not sure if she is good with more intricate cuts. She did offer when I dropped him off. Questions like, "would you like the leg hair longer, how would you like the ears trimmed..." I like a simple cut, short all around to include the face. But I know I will be back since he was happy and looked cute!