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| - I only gave one star because Yelp won't let me give zero stars.
We went all the way here from North Scottsdale to look at a dresser that my wife found on their website that would match our bedroom furniture.
We found a salesman who looked on the computer and found that they did not have the dresser in stock, but had a larger one in the same style.
We asked to see it, and the man walked us all around the store to find it. How does the salesman not know where a particular item is in the store?
When the salesman finally located the item, he walked away from us and went to help other people. My wife saw the one that she had been looking for originally on display, so she wanted to know if the store would sell us the floor model.
We tracked down another salesperson, because the man we were working with was busy with his new customers, and had abandoned us. The saleslady we found said the store would not sell the floor models. My wife asked to speak to a manager, and the saleslady walked over to find one. When she returned, without the manager, she repeated her claim that the store would not sell the floor models, and refused to allow us access to the manager.
She told us that the item would arrive in the store "sometime in February" but was not able to give us a specific date.
Finally, she offered to have it sent from another store, which would take "somewhere around 2 weeks". When we asked for a more precise estimation, she said there was no way of knowing because of "the truck".
We asked about delivery, and the saleslady explained their delivery policy. The store would call us the day before scheduled delivery and let us know that they were coming the next day. We asked if we were able to request a specific time of day (morning, afternoon, or evening) and the saleslady said that would be impossible without paying an additional fee for customized delivery time.
So, the store expects a customer to take off an entire day from work on one day's notice to deliver their item.
We decided to pass on purchasing anything from this place. They clearly don't value customer service.
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