I have absolutely NO complaints. I actually had trouble finding the place, and was about 5 minutes late. No problem for Dr. Falcon! Then I found out I was nearsighted and wasn't sure how to chose glasses, so the ladies up front helped me look at different glasses and decide which ones were best for me. She also treats my sister, who has serious eye problems, and my sister ALSO suggest Dr. Falcon to everyone she meets.
The staff is helpful, friendly, and totally NOT intimidating. It'll be a great experience, I guarantee.