I'm in here ALL the time.
We are currently getting ready for family photos with my doggy so I've been in & out of this location for props.. well I saw a really cute food place mat & bought it two weeks ago. Because we've been so busy I didn't take anything out of the bag.. well the place mat is MIA :(
BUT the manager was understanding & had no problem replacing it (pretty sure I never got the bag with it but I'll totally return it if it pops up).
I spend a lot of time & money here so I was thrilled to receive such awesome customer service.
Thank you!!