We just got back from a week in a Cruise America 30ft RV. The check in process was easy - I called the morning of our pick up day because it was Memorial Day the day prior and was able to get a 1pm appt time. We showed up at 1 and we're immediately helped by the two girls behind the desk. They both were very polite and helpful. The total time took about an hour.
So the RV - this was a first time experience for us and as the young lady mentioned - this RV had a lot of miles on it. It was very old and very worn. To be honest I was expecting the worst so I wasn't that surprised. It smelled musty, its was dirty and the paneling was peeling. We quickly stopped at WalMart where we purchased a plethora of cleaning supplies. I sprayed bed bug/flea spray and cloroxed the entire rig from top to bottom. I am not a huge clean freak but this needed to be done. We basically felt like we were staying in sleezy motel for a week. The good news was it didn't break down and other than needing to put in 7 quarts of oil throughout the trip it ran fine with 120,000+ miles on it.
The return was equally as easy. We pulled up we did our inspection and we were off in less than 30 minutes.
Would we rent from CA again - probably not. I think there are better options for us. But for what we paid it was fine - nothing amazing just fine.