I have the patience of Job but this place has no customer service or accountable servers with integrity(I say this because this is my third time patronizing this location with the same diasatisfying results in the end)!!! How does it take 45 minutes for a sampler and six wings to come out to a table on a Tuesday night an hour and a half before closing with zero crowd!!! Our waitress appeared to be the only one working (even though she had a slight attitude) while the manager was just standing by watching the high school employees gossip and watching our waitress work!!! I could have sympathized with the fact that she forgot to put in our order if she would have owned up to it!!!! The waitress wanted to blame the kitchen instead of taking accountability for her mess up which has made the whole establishment look terribly unorganized in my eyes. I know she forgot to put in the order because she came back to our table (30 minutes after she took our order) trying to blame the kitchen for the delay while strategicly trying to get us to repeat our order in conversation! I will never patronize this location again and I will be making sure that EVERY community and athletic group that I am involved in will not patronize this location!!!!! I am greatly disappointed that this location does not live up to the BW3 level of quality as other locations! I can't wait for my next businesses trip to Atlanta so I can stop by their BW3's and enjoy great wings, a beer, and quality customer service!! Go CAVS!!!!!!