This company is the worst property management company I have ever dealt with. During our walk-through appt on a property of our interest, the agent rushed us and assured us that all of the issues would be addressed within the next week or so. I walked around taking pictures of all the damaged areas and missing fixtures in our walk through because there wasn't a property condition sheet provided. Nevertheless all damages were acknowledged on my photos. After a few months of no responses to our requests, we practically gave up. We had busy lives to live which didn't deserve to revolve around such bad correspondence from them. A year and a half later, we moved out leaving the home in a drastically better condition than we came. We painted the walls that were obviously run down, we had a professional carpet and floor cleaning done and power washed the garage. They have charged us cleaning fees a month after we moved out in the duration of their current tenants. In addition, they are charging us for all of the damaged fixtures and items that were previously there and that where never addressed from the time we initially acknowledged them during our walk through, all the way through our lease. They are now telling me that my photos aren't substantial or credible if I dnt have traceable email proving our initial claims of the damages. I was never given instruction to do so and was reassured that it would be taken care of within a week so it never occurred to me that emailing the photos would be a prerequisite in case we were ever held accountable. The photos have its date on them as well as were witnessed by the showing agent.
They have taken out $900+ of our deposit giving us receipts of cleaning done a MONTH after we left. We also found out that tenants are now occupying the place a DAY after these deep cleanings were done. Meaning to say, they ripped us off of our deposit to pay for what the present tenants have requested to have done AFTER hundreds of foot traffic have entered the home for showings.
They informed us that nothing can be done until Bob Page, the owner, comes back from vacation. Can you imagine? They don't issue appointments; we'll just have to 'catch' him in the office. It's nice to finally know what type of business ethics these people operate on.
I HAVE YET TO SEE WHAT THE OUTCOME WILL BE.